Privacy Policy

At Union Jack’s we are committed to protecting your privacy. We recognise that your personal information is confidential and we understand that it is important for you to know how we treat your personal information. Please read on for more information about our Privacy Policy.

Usage of Your Information

When we offer contests and promotions, customers who choose to enter are asked to provide personal information. This information may then be used by us to notify winners, or to fulfil promotional obligations.

We may use the information we collect to occasionally notify you about important functionality changes to our website, new and special offers we think you will find valuable. If at any stage you no longer wish to receive these notifications you may opt out by contacting us via this email address info@unionjacks.co.nz.

Union Jack’s does monitor this website in order to identify user trends and to improve the site if necessary. Any of this information, such as the type of site browser your computer has, will be used only in aggregate form and your individual details will not be identified.

Receiving an Email From Us

If you received an email from us, your email address is either listed with us, or you have registered/purchased or otherwise have an existing relationship with us.

Sharing of Your Information

We will never share, sell or rent individual personal information with anyone without your advance permission or unless ordered by a court of law.

Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails.

Union Jack’s is not responsible for the privacy practices of sites that are linked to this site via hyperlinks, banner advertising or otherwise. Please take care at all times to check whose site you are visiting.

Payment

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

Disclaimer

By using this site you agree to the Terms & Conditions outlined on the website. If you do not agree to these Terms & Conditions, please do not use this site. Changes may be made to these Terms & Conditions at any time, without prior notice. So check them out regularly.

This site and these Terms & Conditions shall be interpreted in accordance with, and governed by, the laws of New Zealand. Union Jack’s does not accept any liability for any loss or damage that may directly or indirectly result from an error or omission in information provided on this site.

If you have any questions regarding the Terms & Conditions or want to contact Union Jack’s please send an e-mail to info@unionjacks.co.nz.

Refund Policy

Refund & Replace Policy

A refund or replacement will be given for any product quality issue.

Price Discrepancy

If a product is charged at a higher price than stated on the current shelf ticket/label and the transaction has been completed. A refund of the balance will be given.

If an error has occurred during the transaction, only the difference between the correct price and incorrect price will be refunded. Examples of errors are: incorrect product identified, multiple scanning, keying the wrong price or multiple price.

Shipping Policy

All deliveries are handled by Courier Post and their appointed carriers.

International Shipping

At this time Union Jack’s does not offer international shipping.

Cancellations

Cancellations can be processed up to the time of carton collection without penalty.

Once the carton has been collected, the cost of the redirecting the carton(s) will be charged.

Once the goods are back in the possession of Union Jack's Ltd, a refund will be arranged by credit card.

Pricing Policy

All pricing is in New Zealand Dollars (NZD). Pricing shown includes all New Zealand taxes.

All transactions are billed in NZD.

Location Policy

Union Jack’s is operating in New Zealand.